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Privacy Policy for PicleSale
Last updated: 20/10/2023

Introduction

PicleSale ("we," "our," or "us"), we want to extend a warm welcome, underscoring our unwavering commitment to prioritizing your privacy and the security of your personal information. Your trust is the bedrock upon which our relationship is built, and we are steadfast in our efforts to maintain the highest standards in safeguarding your data. This Privacy Policy serves as your comprehensive guide, delineating how we gather, employ, share, and shield your data when you interact with our Point of Sale app, PicleSale.

Our approach to privacy goes far beyond mere compliance; it is ingrained in our core values. We consider your data not just as information but as your personal asset, which we handle with the utmost care, discretion, and reverence. In the subsequent sections, we will outline various aspects of our data management, such as the categories of data we collect, the purposes for which we employ it, and the stringent measures in place to ensure that your data remains secure and confidential.

The measures we have put in place are designed to ensure transparency and security. Our commitment to transparency is unwavering. We have implemented comprehensive safeguards to shield your data from unauthorized access or inadvertent disclosure. We understand that you have placed your trust in PicleSale, and we aim to instill confidence in how we manage your information.

Our commitment to your privacy is not limited to compliance; it's a promise to provide you with an experience that is seamless, secure, and user-centric. We encourage you to delve into this policy to fully grasp your rights, our responsibilities, and how we align the two to offer you a secure and user-friendly platform.

If you ever have questions or concerns regarding our Privacy Policy or data security practices, we encourage you to reach out to us. Your privacy is not merely a priority but a fundamental principle we uphold. Your decision to utilize PicleSale is met with our sincere pledge to protect your data and offer you a remarkable service. We deeply appreciate your trust in us and look forward to serving you with the utmost dedication.

Information We Collect

  1. Personal Information: We may collect personal information, including but not limited to names, contact information, and payment details, to facilitate transactions and provide our services.
  2. Device Information: We may collect device-specific information such as your device type, operating system, and unique device identifiers.
  3. Usage Data: We may collect data on how you use the app, including transaction history, preferences,and interactions
How We Use Your Information
  1. Personal Information: To facilitate transactions and deliver our services effectively, we may gather personal data, which encompasses, but is not confined to, names, contact information, and payment particulars.
  2. Device Information: We might collect device-specific data, including details such as your device type, operating system, and unique device identifiers. This information is instrumental in tailoring our services and ensuring compatibility with your specific device. It aids in enhancing your user experience and the functionality of our offerings. Rest assured that we handle this data with the utmost care and solely for these purposes.
  3. Usage Data: We may collect data on how you use the app, including transaction history, preferences, and interactions.
How We Use Your Information
  1. Transaction Processing: We use your personal information to process transactions and provide the services you request.
  2. Customer Support: We may use your information to provide customer support, respond to inquiries, and address issues.
  3. Improvement of Services: We use data to enhance and improve the functionality and performance of PicleSale.
  4. Marketing and Communication: With your consent, we may send promotional or informational content, newsletters, or updates about our services.
Data Security

Data security is a fundamental pillar of our operation, and we maintain a steadfast commitment to safeguarding your information. Our approach is rooted in the implementation of industry-standard security measures that are designed to shield your data from any potential unauthorized access or disclosure.

Our comprehensive security protocols encompass encryption, access controls, and regular security assessments to ensure the highest level of protection for your valuable data. We continuously monitor and update our security infrastructure to stay ahead of emerging threats and vulnerabilities.

Your privacy is of paramount importance, and we are dedicated to upholding the highest standards in data security. By entrusting us with your information, you can be confident that we take every measure necessary to maintain the confidentiality and integrity of your data. We invite you to reach out if you have any questions or concerns regarding our data security practices. Your trust in our commitment to data security is our top priority.

Data Sharing

Safeguarding your data is our top priority, and we want to emphasize that it will never be shared with any third parties. We adhere to stringent privacy protocols to ensure your information remains secure and confidential. Our primary objective is to enhance our services continuously while respecting your privacy.

By utilizing your data exclusively for improving our services, we can tailor our offerings to meet your needs more effectively. This approach allows us to provide you with a better experience and more personalized solutions. We appreciate your trust in us and take the responsibility of safeguarding your information seriously.

At every step, we uphold the principles of data protection and comply with all relevant privacy regulations. Our commitment to your data privacy and security is unwavering, and you can rely on us to handle your information with the utmost care. Thank you for choosing us, and we look forward to serving you while maintaining the highest standards of data confidentiality.

Legal Requirements

Compliance with legal requirements is an essential aspect of our data handling practices. In specific instances, we may need to disclose your data as compelled by applicable laws or in response to a valid legal request. While we are committed to safeguarding your information and respecting your privacy, there are circumstances where legal obligations supersede our commitment.

Rest assured that any such disclosure will strictly adhere to legal protocols and requirements, maintaining transparency and accountability throughout the process. We take our responsibility to protect your data seriously and will make every effort to limit such disclosures to instances where it is legally mandated. Your trust in our commitment to both privacy and legal compliance is fundamental to our operations.

Your Choices

You have the right to review, update, or delete your personal information. You can also opt out of marketing communications.

Children's Privacy

PicleSale is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.

Business Privacy
  1. Subscription and Payment:

    PicleSale operates on a subscription-based model to provide you with continuous access to our services. When you choose to subscribe, you gain ongoing benefits and features that enhance your experience. It is important to note that your subscription is subject to periodic billing cycles, as specified in your subscription plan.

    In the event that your subscription expires due to non-payment or any other reason, we reserve the right to temporarily suspend your access to our services. This suspension may limit or restrict your ability to use certain features or access specific content until your subscription is renewed.

    We understand that life can get busy, and subscription renewals may occasionally be overlooked. Therefore, we will make reasonable efforts to notify you before taking any suspension actions. However, it remains your responsibility to ensure that your subscription is active and current.

    We are committed to providing convenient payment options for our users. As of now, we support cash payments, but we are actively working on integrating additional payment methods to offer you more flexibility and convenience. Stay tuned for updates on new payment options that will be available in the near future.

    We encourage you to review the terms of your subscription plan and ensure that payment information is up to date to prevent any disruption in the use of our services. If you have questions or encounter issues related to your subscription or payment, please do not hesitate to reach out to our support team. Your satisfaction is our priority, and we are here to assist you with any concerns or inquiries.

  2. Support and Ticket Creation:

    At PicleSale, we value your user experience and are committed to providing you with the support you may need. Should you encounter any issues, have questions, or require assistance with our services, we offer a convenient way for you to seek help.

    You can initiate a support request at any time by accessing the "Settings" page within our app. Under the "Settings" page, you will find an option to "Create a Ticket." Clicking on this feature will allow you to submit a support ticket, providing details about your inquiry or issue.

    Our support team is dedicated to addressing your concerns promptly and efficiently. You will receive updates and responses regarding your support ticket through the app's ”Support” page

    We strive to make your experience with PicleSale as smooth as possible, and our support system is designed to assist you with any questions or problems you may encounter. Your feedback is invaluable to us, and we are here to ensure that you receive the assistance and guidance you need to make the most of our services.

  3. Customer Management and Messaging Programs:

    You may be able to use the Services to create, send and manage marketing and other messages to your customers (“Buyers”) who have elected to receive offers and updates from PicleSale merchants they frequent or who provided their contact information to you directly. PicleSale is not involved in or responsible for your marketing or other messaging to Buyers, except for providing the Services that facilitate the creation, delivery and management of messages by you to Buyers via PicleSale or its affiliates. You are responsible for marketing or other messages that you send using the Services, the Content of those messages, ensuring you have appropriate consent to send those messages, and honoring any customer privacy choices and terms included in such messages, even if your PicleSale Account is closed, suspended, or terminated. In using the Services, you will not use purchased, rented, or third-party lists of email addresses or phone numbers, and you may not use the Services to send unsolicited messages. If you offer a loyalty program to your Buyers through the Services, you agree to make available to your Buyers any terms and conditions applicable to your loyalty program. You further agree to notify your customers of any items you exclude from points eligibility under your Loyalty program. You further agree to notify your customers of any items you exclude from points eligibility under your Loyalty program. You are responsible for ensuring that your transactional messages, marketing messages, and loyalty program and any associated rewards are compliant with applicable federal, state, or local laws, including laws governing privacy, prepaid cards and special offers such as rebates and coupons.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes.

Contact Us

If you find yourself with any inquiries or concerns regarding our Privacy Policy or the handling of your data, we warmly invite you to get in touch with us. We place great importance on addressing your questions and providing clarity on any aspects of our data practices. Your peace of mind and understanding are pivotal to us, and we're here to assist you.

You can reach out to us via the contact information provided below:
Email: info@epicleug.com |piclesale@epicleug.com
Phone: 0200925858
Contact Address: Plot 2183 Esseri Building ,Kayondo Road Ntinda Karinabiri
P.O BOX 800302 Ntinda Kampala Uganda

Our dedicated support team is ready to respond promptly and comprehensively to any questions or concerns you may have. Rest assured that your feedback is valuable to us, and we are committed to maintaining open lines of communication to ensure your satisfaction and peace of mind.


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